REFUND, RETURN, & EXCHANGE POLICY
Books and eBooks are not refundable.
Merchandise returns are allowed within 30 days of receipt.
Will I need to pay for return shipping?
- Shipping fees are only covered for products that are damaged or shipped incorrectly.
- Shipping fees are not covered for merchandise without damage or shipped incorrectly.
- Contact customer support with an explanation of defect and include photo and/or video of damaged or incorrect item to receive a pre-paid shipping label via email for your return.
- If you have received a return shipping label, make sure you send your item(s) back within 2 weeks from receiving your return shipping label or your return shipping label will become invalid.
To Return Item(s)
Clothes and hats may be returned within 30 days of receipt. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Clothing that has been washed or worn will not be accepted for return. For returns or exchanges, please contact our customer support at: info@dipaestocktrading.com
Return Tracking
- Please return items to us using a mail service that provides tracking or insurance.
- We are only responsible for items received and cannot maintain responsibility for returns/exchanges lost in the shipping process.
When will my return be processed?
- Once your return has reached our office please allow up to 14 days for it to be processed.
- Funds can only be refunded to the method of payment used for the original purchase.
- A representative will be in contact with you (via the email address used to place your order) to provide further details.
When will I see my refund?
- Once a refund has been submitted, the issuing bank will post it to your account within 7 to 10 business days when issued to a credit card.
- Refunds issued to a bank account or pin-less debit typically take 10 business days to reflect on the account balance.
- This time frame can vary from one financial institution to another.
FOR QUESTIONS ABOUT RETURNS, PLEASE CONTACT:
